Secure Networks Support Options

Direct to Desktop Support

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Self Service Ticketing Center (English & Spanish)
support.securenetcorp.com

Support Contacts

email: support (at) securenetcorp.com

Regular Office & Onsite Support Hours

Monday: 09:00 AM - 7:00 PM
Tuesday: 07:00 AM - 7:00 PM
Wednesday: 07:00 AM - 7:00 PM
Thursday: 07:00 AM - 7:00 PM
Friday: 09:00 AM - 6:00 PM

After Hours Skype™ & Rescue™ Technical Support

Do your employees require around-the-clock support while on the road, or for second & third shifts? Secure Networks provides custom and on-demand solutions of pre-paid hours, and dedicated staff to suit your company's current and future needs. Contact us today to find out more. custom (at) securenetcorp.com

Service Plans

1. Monthly Maintenance
Prior to signing up for a monthly maintenance plan, an engineer from Secure Networks will work with you to estimate the number of hours that will be needed each month to provide the routine maintenance and upgrades needed to keep your systems healthy. Once the plan has been put into place, we will schedule a monthly visit with you and “make the rounds” to your server(s) and workstations. We’ll also address any issues that your users may have and put solutions into place.

Monthly maintenance visits are the most efficient in terms of keeping your network healthy. This plan allows us to keep abreast of the state of your network; we can frequently be alerted to any problems before they occur, saving your organization lost revenue and productivity.

2. Projects
You will occasionally have special projects on which to work in order to properly upgrade your network or add new functionality to enhance your users’ productivity. For each of these projects, Secure Networks will provide you with an estimate of the number of hours needed as well as the associated costs (parts and labor).

3. Hourly Service
If you do not subscribe to a monthly maintenance program, yet still need occasional support, we will provide you with service on an hourly basis. We will still offer you the same level of expertise from the same, skilled engineers; only the price structure changes.